Express Repair Service
Here at New West Truck Centres we’ve had some exciting times recently. These changes, both big and small, have all been done with our customers and employees in mind. At the end of it all, we are bringing about change in order to continually improve our ability to bring you the high quality service that you’ve come to know and expect from NWTC.
Our Express Repair program is just one of the many innovations that we are bringing about in order to increase the quality of service that we provide to our customers. Traditionally when you take your truck to a dealership for repairs you have to go through the process of getting the truck diagnosed. Once the diagnosis has happened, the truck is taken out of the shop and sits around waiting for either the parts or man power in order to facilitate your repairs.
As part of our Express Repair program, we have an initiative called Express Assessment. This service is committed to communicating to our customers the results of our preliminary diagnostics on any vehicle serviced within two hours of seeing the truck. This lets you make critical decisions about your business in a timely and efficient manner.
The Express Repair program that we are pioneering here at NWTC is to help alleviate some of these situations that keep your truck in the shop longer than needed, and therefore, off the road and out of service for your business. If during the diagnostic phase it is determined that the repairs required would take less than 4 hours, we will conduct the repairs automatically. No more extra waiting time and your vehicle will be back to business quicker than any other shop around.
We are able to bring about this service through our unique set of highly skilled individuals, a superior parts inventory system and a continual commitment to providing the highest quality service to our customers. We are excited to be offering the Express Repair program and know that it is just one of many things to come here at New West Truck Centres.