Experience A Higher Standard

It’s simple. YOU are the centre of our universe. At New West Truck Centres, we take P.R.I.D.E. in our superior customer service. We are continually striving to improve our customers experience where it matters most to you.

When taking a look at the trucking industry, we found that our customers were facing difficulties and run arounds, so we set out to become something more than what is on the market. It is this emphasis on continuous improvement in Accessibility, Efficiency and Genuine Quality that drives our commitment to be the new standard in customer service.

Driving your Business: Maximizing Profitability.

The entire ecosystem at New West Truck Centres has been carefully designed to drive your business and maximize your profitability. At NWTC, this means promising to having the right TRUCK for the job, SERVICE that lowers cost of ownership and the PARTS you need, when and where you need them. We aim to be your one stop for all of your trucking business needs before you even know it.

Future Focused : Driven by Innovation.

As we celebrated our history on our 10 year anniversary in 2018, we looked to the future of the transportation and trucking industries. At New West Truck Centres, we are driven by innovation. This drive to become something better than what is currently offered on the market is the force behind New West Truck Centres. We are committed to becoming the leader in providing innovative products and infrastructure solutions as the global trucking industry moves towards electrification and emission reduction.

Accessability

The entire infrastructure for our products and services are designed around accessibility. This is essential for our clients to benefit from our quality service, selection and products. Coming Soon - Our Online platform provides our customers 24/7 access to their accounts, truck inventory, service bookings and part catalogs and online sales. Experience a higher standard of convenience and accessibility courtesy of New West Truck Centres revolutionary new standard of quality for the heavy duty trucking industry.

Efficiency

What does efficiency mean in today’s world? New West Trucking Centres defines efficiency as a team of individuals achieving maximum productivity with minimum resource waste. A commitment to continual improvement and working in a well organized and competent way is essential for creating a higher standard in our customers experience. You can rest assured that we will bring you the parts, trucks or service you need at the best price, quality and without disrupting your business to maximize your time efficiently.

Genuine Quality

Genuine Quality is the distinct attribute that determines ALL our decisions on our product, parts and service offerings. Genuine Quality Service, Genuine Quality Products and a Genuine Quality Selection is the reason you will experience a higher standard at New West Truck Centres.

  • Safety Tips for Your Drivers and Vehicles

    May - 2019

  • Express Repair Service

    May - 2019
  • New West Truck Centres - Experience a Higher Standard

    March - 2019

New West Truck Centres has expanded to include not only Freightliner trucks, but Mitsubishi Fuso, SportChassis, and Autocar trucks as well. We have unified teams at each of our locations, and all of our teams can assist customers with a wide range of heavy-duty truck sales, parts sales, and repair/maintenance services in or near Calgary, Lethbridge, Red Deer, or Medicine Hat. We are also a Detroit Diesel dealership, so we assist with Detroit parts sales and repair services at all locations.

Contact Us

Get a Quote

Value Your Trade

Type of Vehicle

Your Trade-in Value

Contact NWFinance

Having a hard time looking for a part? We can help!

Contact Us

Send to a Friend

New West Truck Centres Response to Global Pandemic

Dear our Valued Customers,

We at New West want all of you to know the steps and measures we are taking during this global pandemic. We want to assure you that everything we are doing is for the safety of you, our customer, as well as our staff. The following are the measures we have taken to ensure your safety:

  • We have implemented a mandatory 6-foot social distancing for all people in our dealerships. You will notice barriers between the service and parts counters. Also, parts and point of sale machines will be put at least six feet away and will be disinfected as required
  • All of our common areas are being wiped down all throughout the day. We have implemented added cleaning help at some locations and implemented mandatory staff wiping of all areas including retail areas and counters, work stations, etc.
  • We have removed all common area magazines and refreshments from all dealerships. This includes water, coffee, popcorn, etc. We believe that the removal of all commonly touched areas will help stop the spread. We have also removed all magazines and reading literature including business cards from the open areas
  • We have a number of our staff working remotely as well as management partnering – one manager in this day and the partner in the next. This way only one is in at a time
  • Reducing staff interactions – we have implemented new lunch rotations for all our staff to reduce the amount of people in the lunchroom at a time. We reduced the number of chairs as well to accommodate social distancing. We have also asked our staff with desks to eat at their desks to further limit the amount of people gathered
  • Entering customer units for sales and service – all of our technicians are provided disposable gloves, disinfectant and wipes. They are to disinfect the outside touch points, as well as the inside (prior to sitting in the truck) the steering wheel, ignition, seats…all touch points. After they have completed the repair / test drive, it will all be wiped down again
  • Any employee who presents as ill in any way, is being sent home to self-quarantine and follow the advice of 811 and / or doctors
  • Daily meeting of all company managers at all locations to decide on any further changes required

We believe that we are doing everything we can to protect our customers and staff as we remain open as an essential service. We hope that you believe in what we are trying to do during this unprecedented time.

We are going to get through this if we all work together.

Thank you.

Sincerely,
Adam Asplund
President
New West Truck Centres
adam.asplund@newwesttruck.com 
W) 403.569.4800