In-Store Pickup

In-Store PickupBuy online, pick up in-store in 60 minutes. Here's how it works:

when checking out, Select "In-Store Pickup"

  • Add any in-stock item to your cart and select your prefered store for pickup.
  • Complete your purchase and wait for your confirmation email.
  • Head to the store 30 minutes after receiving your email.

What to Bring to the Store

For your protection, only the person that placed the order can pick it up, and the following documentation will be required for verification.

  • For credit card purchases:
    You'll need the credit card you used, a valid state-issued photo I.D., and a digital or print copy of the order confirmation.
  • For PayPal purchases:
    You'll need your confirmation email plus a valid state-issued photo I.D.

Is every item eligible for pickup in 60 minutes?

Only in-stock Items are eligible for pickup in 60 minutes. Check whether an item's available at your store by going to your shopping cart.

How long do I have to pick up my order?

You will have 7 days from the date your order was placed to pick up your items in store. Orders not picked up within 7 days will be canceled and returned to stock.

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New West Truck Centres Response to Global Pandemic

Dear our Valued Customers,

We at New West want all of you to know the steps and measures we are taking during this global pandemic. We want to assure you that everything we are doing is for the safety of you, our customer, as well as our staff. The following are the measures we have taken to ensure your safety:

  • We have implemented a mandatory 6-foot social distancing for all people in our dealerships. You will notice barriers between the service and parts counters. Also, parts and point of sale machines will be put at least six feet away and will be disinfected as required
  • All of our common areas are being wiped down all throughout the day. We have implemented added cleaning help at some locations and implemented mandatory staff wiping of all areas including retail areas and counters, work stations, etc.
  • We have removed all common area magazines and refreshments from all dealerships. This includes water, coffee, popcorn, etc. We believe that the removal of all commonly touched areas will help stop the spread. We have also removed all magazines and reading literature including business cards from the open areas
  • We have a number of our staff working remotely as well as management partnering – one manager in this day and the partner in the next. This way only one is in at a time
  • Reducing staff interactions – we have implemented new lunch rotations for all our staff to reduce the amount of people in the lunchroom at a time. We reduced the number of chairs as well to accommodate social distancing. We have also asked our staff with desks to eat at their desks to further limit the amount of people gathered
  • Entering customer units for sales and service – all of our technicians are provided disposable gloves, disinfectant and wipes. They are to disinfect the outside touch points, as well as the inside (prior to sitting in the truck) the steering wheel, ignition, seats…all touch points. After they have completed the repair / test drive, it will all be wiped down again
  • Any employee who presents as ill in any way, is being sent home to self-quarantine and follow the advice of 811 and / or doctors
  • Daily meeting of all company managers at all locations to decide on any further changes required

We believe that we are doing everything we can to protect our customers and staff as we remain open as an essential service. We hope that you believe in what we are trying to do during this unprecedented time.

We are going to get through this if we all work together.

Thank you.

Sincerely,
Adam Asplund
President
New West Truck Centres
adam.asplund@newwesttruck.com 
W) 403.569.4800