Elite Support

Express Assessment

Express Assessment is the commitment to provide a preliminary diagnosis and communication to the customer within 2 hours of arrival. All Elite Support Certified locations participate in Express Assessment.

Express Repair

Any repairs found during Express Assessment that require a total of 4.0 hours or less of labor will qualify for Express Repair.  This means the repair will happen while the truck is in the bay without going back into the repair line up or without being rescheduled.   This ensures a timely return of the vehicle.  

Our goal is to complete all Express Repairs the first time the vehicle enters the shop.   As a result, we eliminate the wasted steps of taking the vehicle out of the bay, staging the truck and assigning another technician to the job.  This is our commitment to maximize customer uptime.  

Best-Trained Techs

Our technicians receive continual training from the experts at Freightliner, Western Star, Mitsubishi and Autocar. We focus on a solid understanding of all vehicle systems and have access to the latest tools to expedite repairs.

Continuous Improvement

To maintain our Elite Support status we must re-certify yearly, meeting 135 specific criteria across 22 customer service areas. To maintain these high standards, dealerships employ a Continuous Improvement Coordinator.

Robust Parts Available

Through the combined experience of our network and close collaboration with our service team, we understand what parts we need on-hand to get you back on the road quickly. Our data-driven stocking program ensures that the parts you need are never far away.

Exceptional Amenities

We know that when we service your vehicle, we're servicing your business. New West Service believes in providing quality repairs and timely communication from a friendly and familiar team. Our facilities are designed to minimize downtime and provide a comfortable environment for drivers as we work to get your truck back on the road.

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