Why New West Service.

 

Calgary Main

From our inception New West Truck Centres flagship location in Calgary has always offered you the highest quality Freightliner trucks and vehicles. We have since expanded to better serve you, our customers, and now offer Mitsubishi Fuso, Sport Chassis and Autocar trucks to bring you the highest quality and widest selection available. We are also Detroit Diesel, CAT, Cummins, Allison Transmission, Eaton and Meritor certified in order to bring you all the service you could require.

5925-79th Avenue SE
Calgary, AB T2C 5K3

(800) 925-1631

After Hours
Service (403) 973 9622     Parts (403) 619 4088

Hours

Calgary PDI

New West Truck Centres expanded in 2018 with a new location. This location services our sales department. Any maintenance that needs to be done before a unit goes to a customer is done in this shop. Having this shop has further streamlined our services, making it faster and more efficient for our customers.

7745 66th Street SE
Calgary, AB T2C 4S6

(800) 925-1631

Hours

Medicine Hat

Despite being our smallest location, our Medicine Hat branch of New West Truck Centres is still here to bring you the highest quality service imaginable. We are currently certified to work on Detroit Diesel, Cummins, Eaton and Meritor. With our wide range of experience and services we know that your trucks and business will be in good hands.

Bay #3 2200 South Hwy Dr.
SE, Redcliff, AB T0J 2P0

(403) 526-0144

Hours

Lethbridge

New West Truck Centres Lethbridge location, formerly known as Lethbridge Freightliner, was purchased along with the Calgary location in order to expand our services. In Lethbridge we are certified by Detroit Diesel, Cummins, CAT, Meritor and Eaton to further bring our customers the highest quality service that you have come to depend on from New West Truck Centres.

1001 41 St. North
Lethbridge, AB T1H 6J3

(800) 556-3547

After Hours
Service (403) 308 9536     Parts (403) 330 6560

Hours

Red Deer

Red Deer was recently purchased from Freightliner of Red Deer in December 2018. This is an exciting expansion for New West Truck Centres. In Red Deer we are certified to work on Cummins, Detroit Diesel, and Doepker trailers.

8046 Edgar Industrial Cres.
Red Deer, Ab, T4P 3R3

(403)309-8225

After Hours
Service (403) 309 8225     Parts (403) 309 8225

Hours

New West Truck Centres has expanded to include not only Freightliner trucks, but Mitsubishi Fuso, SportChassis, and Autocar trucks as well. We have unified teams at each of our locations, and all of our teams can assist customers with a wide range of heavy-duty truck sales, parts sales, and repair/maintenance services in or near Calgary, Lethbridge, Red Deer, or Medicine Hat. We are also a Detroit Diesel dealership, so we assist with Detroit parts sales and repair services at all locations.

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New West Truck Centres Response to Global Pandemic

Dear our Valued Customers,

We at New West want all of you to know the steps and measures we are taking during this global pandemic. We want to assure you that everything we are doing is for the safety of you, our customer, as well as our staff. The following are the measures we have taken to ensure your safety:

  • We have implemented a mandatory 6-foot social distancing for all people in our dealerships. You will notice barriers between the service and parts counters. Also, parts and point of sale machines will be put at least six feet away and will be disinfected as required
  • All of our common areas are being wiped down all throughout the day. We have implemented added cleaning help at some locations and implemented mandatory staff wiping of all areas including retail areas and counters, work stations, etc.
  • We have removed all common area magazines and refreshments from all dealerships. This includes water, coffee, popcorn, etc. We believe that the removal of all commonly touched areas will help stop the spread. We have also removed all magazines and reading literature including business cards from the open areas
  • We have a number of our staff working remotely as well as management partnering – one manager in this day and the partner in the next. This way only one is in at a time
  • Reducing staff interactions – we have implemented new lunch rotations for all our staff to reduce the amount of people in the lunchroom at a time. We reduced the number of chairs as well to accommodate social distancing. We have also asked our staff with desks to eat at their desks to further limit the amount of people gathered
  • Entering customer units for sales and service – all of our technicians are provided disposable gloves, disinfectant and wipes. They are to disinfect the outside touch points, as well as the inside (prior to sitting in the truck) the steering wheel, ignition, seats…all touch points. After they have completed the repair / test drive, it will all be wiped down again
  • Any employee who presents as ill in any way, is being sent home to self-quarantine and follow the advice of 811 and / or doctors
  • Daily meeting of all company managers at all locations to decide on any further changes required

We believe that we are doing everything we can to protect our customers and staff as we remain open as an essential service. We hope that you believe in what we are trying to do during this unprecedented time.

We are going to get through this if we all work together.

Thank you.

Sincerely,
Adam Asplund
President
New West Truck Centres
adam.asplund@newwesttruck.com 
W) 403.569.4800