A Higher Standard
It’s simple. YOU are the centre of our universe. At New West Truck Centres, we take P.R.I.D.E. in our superior customer service. We are continually striving to improve our customers’ experience where it matters most to you.
When taking a look at the trucking industry, we found that our customers were facing difficulties and run arounds, so we set out to become something more than what is on the market. It is this emphasis on continuous improvement in Accessibility, Efficiency and Genuine Quality that drives our commitment to be the new standard in customer service.
At New West Truck Centres, each person is essential to the success of the business. Our team of experts continuously aim to create an environment of “PRIDE” which encourages and supports our shared service values of Professionalism, Responsiveness, Integrity, Dedication and Energy (efficiency). We work to ensure these values are consistent throughout our organization.
Our pioneering spirit is driven by our power to innovate and our openness to change. We encourage creativity and “out of the box” thinking to develop novel solutions and possibilities. Whatever we do, we do with pride. From our heavy trucks and parts warehouses, to our service bays you can be sure that you’ll find clean facilities and a courteous and helpful team. Every action taken by New West Truck Centres is one that has our underlying value of professionalism at its very core.
We focus on results. This means that we are always looking for solutions with the determination and tenacity to succeed. We actively share best practices from all parts of the company and constantly seek opportunities to improve our performance. Our promise extends to all parts of New West Truck Centres. From our employees, our suppliers, and our partners to our customers: We are committed to bringing you the trucks, parts and service that you need. We consider everyone to be a part of our team and we are dedicated to bringing you our best each and every day.
Responsiveness to New West Truck Centres means continual communication and anticipation of the needs of everyone that we work with. We are appreciative and empathetic toward our colleagues, customers, suppliers and external partners. We individually and collectively trust each other, acting as a team and responding and anticipating ALL our customers’ needs, both internally and externally. At New West Truck Centres responsiveness isn’t just reactionary. We aim to create a system where we seek out our customers and provide you with solutions before you need them.
We facilitate a healthy and balanced work environment so each one of us at New West Truck Centres possesses the energy and attitude required to ensure the customer experience is always at its full potential. It’s simple - happy employees drive our best service leading to customer’s walking away with the best possible experience. We want to spread this positive energy throughout all of New West Truck Centres core business and create an experience unlike one you’ve ever had before.
Our behavior is based on honesty, fairness and trustworthiness. We hold ourselves to the highest ethical standards and adhere to these standards regardless of the circumstances. We believe in doing the right thing because it’s the right thing to do. It’s that simple. We are committed to the ideals of sustainability, which represents profitable growth for the company and our responsibilities to society and the environment.