Why Work Here

New West Truck Centres has access to the latest tools and equipment. Surround yourself with certified body shop technicians who specialise in Freightliner, Thomas Built, Sport Chassis, Detroit Diesel, Cummins, Autocar and other brands of heavy-duty trucks.

Treated Well.

Your direct manager and foreman are well-respected and knowledgeable leaders who always remain calm and collected, even in the most challenging situations. They genuinely care about the technicians and take the time to listen to their concerns, offering guidance and support when needed.

Trained Well.

Employees have access to cutting edge technological training opportunities, web training, and career development training, in addition to our in house training programs and certifications that will develop your skills and advance your career.

Paid Well.

Our total compensation package offers job security, health, dental, EFAP, vision and life insurance. A qualified Body Shop Technician wage starts at from $35 – $40 (based on training, certificates, etc)

The role

Body Repair – 80% of your time is spent here

• Hands on work, get in there and fix it
• Restore the structural integrity of the damaged unit
• Complete frame structural repair, body sheet metal, plastic, fiberglass component replacement and alignments

Reports and training – 10% and its important!

• Keep close track of your time and document everything done to repair the unit
• Continuous upskilling and development through in-house training programs to advance employees in the latest technology in trucking as well as their career at New West

Other duties – 10% of your time is spent here

• Get a clear understanding of the problem from the detailed notes provided by Service Advisors
• Inspect vehicles for dimensional accuracy and test drive them to ensure proper alignment and handling
• Read estimates and follow repair procedure

Education/Certification

• Journeyman Body Technician Certificate, is an asset
• Class 1 or Class 3 driver’s license, is an asset

Experience

• 1+ years working as a Body Shop Technician or Auto-Body Technician
• Ability to define problems, collect data, establish facts and draw conclusions

3 Things To be successful as a Body Shop Technician

1. Internal drive & curiosity to get to Why

2. Always willing to help out

3. Never stop learning

Other details

• Apply on Indeed.com, we will personally read every resume/application and provide a response
• The above description is a summary of responsibilities and is not an exhaustive list of duties. A comprehensive job description will be provided to you in the interviewing process
• We welcome all qualified candidates to apply, the diversity of our workforce reflects the communities and customers we serve
• Professional references will be required

About Us

We are a heavy truck dealer and body repair shop in Southern Alberta and British Columbia representing Freightliner, Thomas Built, Sport Chassis, Detroit Diesel, Cummins, Autocar and other brands of heavy-duty trucks. When taking a look at the trucking industry, we found that our customers were facing difficulties and run arounds, so we set out to become something more than what is on the market. It is this emphasis on continuous improvement in Accessibility, Efficiency and Genuine Quality that drives our commitment to be the new standard in customer service. At New West Truck Centres, each person is essential to the success of the business, with offices located in Calgary, Balzac, Lethbridge, Red Deer, Medicine Hat and Cranbrook.

To Apply, fill out the Contact Form with the Job Title and Include Your Resume

Why Join Our Team of Technicians

Our technician’s voices matter. Feedback from our team has led us to continuously improve. We’re proud to have created an organized and clean environment, equipped with state-of-the-art tools. Our approachable Foreman are dedicated to honing your skills and fostering growth.

New West Truck Centres (currently operating as Dunlop Truck Centres in Taber, AB)

Treated Well.

Your dedication doesn’t go unnoticed. This is a place where your extra efforts are acknowledged and rewarded – a refreshing change for those who put in extra miles.

Discover a workplace where respect and growth flourish. Your Foreman is both a knowledgeable leader and a calming presence, even amid the most formidable challenges. Their genuine care for our Mechanics is evident in their patient listening and unwavering support. We’ve fostered a collaborative and mentoring culture that encourages learning from mistakes.

Trained Well.

Elevate your skills and career through our tailored training programs and certifications. Our commitment to your development empowers you to reach new heights of expertise.

Paid Well.

We go beyond the hourly pay rate with a comprehensive compensation package. Most importantly, we offer job security, health and dental benefits, Employee and Family Assistance Program (EFAP), vision and life insurance.

Starting at $20.00 per hour for an apprentice, we value your dedication and hard work.

The role

Problem Solving – 20% of your time is spent here

• Get a clear understanding of the problem from the detailed notes provided by Service Advisor/Service Manager
• Using our state of the art tools, diagnose complex engines, transmissions, hydraulics, electrical and electronic systems
• Interpret the diagnostics, document your findings, establish timelines for repair

Repair – 70% of your time is spent here

• Hands on work, get in there and fix it
• Test vehicles to ensure they meet safety standards and are running properly
• Coordinate with the back counter parts technicians to ensure parts for the repair are in stock or ordered to perform repairs and maintenance

Reports and training – 10% and its important!

• Keep close track of your time and document everything done to repair the problem
• Continuous upskilling and development through in-house training programs to advance employees in the latest technology in trucking as well as their career at New West

Education/Certification

• High School Diploma
• Licensed apprentice Technician or
• Journeyman Red Seal Heavy Equipment Certificate is an asset
• Preferred Class 1 or Class 3 driver’s license is an asset

Experience

• 1 – 3 years of experience in Heavy Duty Truck and diagnostic vehicle repair
• Ability to read and interpret schematics, technical manuals, and diagnostic codes
• Excellent organization and multi-tasking abilities.
• Ability to lift moderate weight with assistance.
• Good visual acuity to assess work performance.
• Strong problem-solving aptitude.
• Effective listening and communication skills.
• Ability to follow all safety procedures.
• Computer literate.
• Manual dexterity.

Working Conditions:

• Frequently manage deadlines.
• Routinely stand during work hours.
• Routinely work with loud noise from the shop.
• Occasionally work outside of regular work schedule.
• Occasionally respond to emergency situations.
• Occasionally manage stressful situations involving upset or impatient people.
• Routinely work in an uncomfortable environment with possible risk of injury.
• Work environment necessitates proper personal protective equipment in keeping with health and safety requirements.

3 Things To be successful as a Heavy Duty Mechanic – Apprentice

1. Internal drive & curiosity to get to Why

2. Always willing to help out

3. Never stop learning

About Us

We are a heavy truck dealer in Southern Alberta and British Columbia representing Freightliner, Thomas Built, Sport Chassis, Detroit Diesel, Cummins, Autocar and other brands of heavy-duty trucks. When taking a look at the trucking industry, we found that our customers were facing difficulties and run arounds, so we set out to become something more than what is on the market. It is this emphasis on continuous improvement in Accessibility, Efficiency and Genuine Quality that drives our commitment to be the new standard in customer service. At New West Truck Centres, each person is essential to the success of the business, with offices located in Calgary, Balzac, Lethbridge, Red Deer, Medicine Hat, Taber and Cranbrook.

New West Truck Centres (operating as Dunlop Truck Centres) is driven by a passion for people – most importantly, our employees. With continuous training and development, our employees are constantly being promoted within the ranks moving our company forward as we grow and expand, which is why we received Employer of the Year.

Our repeat customers earned us the 2017 MDA Dealer of Excellence Award that keeps our State-of-the-Art shop busy and growing.

We have invested over 50 years’ worth of commitment to our brand and customers, let us now invest in you. We are growing and need top talent to progress with us.

To Apply, fill out the Contact Form with the Job Title and Include Your Resume

Why Work Here

New West Truck Centres is a leading provider of commercial Truck and Transportation solutions, dedicated to delivering exceptional service and reliability. With 12 locations across the region, we are committed to maintaining a high standard of quality in our fleet and facilities. We are currently seeking a skilled and motivated Body Shop Estimator to join our team in Calgary.

Treated Well.

Your direct manager is well-respected and a knowledgeable leader who always remain calm and collected, even in the most challenging situations. They genuinely care about the service mechanics and take the time to listen to their concerns, offering guidance and support when needed.

Trained Well.

Employees have access to cutting edge technological training opportunities, web training, and career development training, in addition to our in-house training programs and certifications that will develop your skills and advance your career.

Paid Well.

Our total compensation package offers job security, health, dental, EFAP, vision and life insurance. The salary range for this position is $65,000 – 80,000.

The Role:

As an Estimator, you will play a crucial role in ensuring the satisfaction and quality of repairs in a busy and fast paced heavy duty truck body shop.

Estimating – 100% of your time is spent here

• Review damage reports, repair orders and estimates of repair cost and plan work to be performed.
• Create repair estimates for potential clients according to NWTC policies and insurance companies best practices/guidelines
• Greet customers and explain the repair process and timeline of their repairs.
• Follow-up with customers to determine satisfaction levels.
• Present prepared estimates to customers
• Ensure estimate follow-up to maximize closing ratio.
• Collaborate with client experience personnel to ensure exceptional follow-up and service.
• Monitor vehicle production in collaboration with service and parts efficiency managers to ensure timely delivery.
• Work closely with multiple insurance and independent appraisers.

Education/Certification

• Post secondary Education in Autobody repairs.
• Red Seal Auto Body Technician, is preferred.

Experience

• Proven collision repair experience in estimating and sales
• Some knowledge of estimating systems
• Excellent organizational and leadership skills with the ability to multitask effectively.
• Knowledge of relevant regulations and safety standards.
• Strong communication, interpersonal and organizational skills.

3 Things To be successful as an Estimator

1. Internal drive & curiosity to get to Why

2. Always willing to help out, dedicated and reliable

3. Never stop learning

About Us

We are a heavy truck dealer in Southern Alberta and British Columbia representing Freightliner, Thomas Built, Sport Chassis, Detroit Diesel, Cummins, Autocar and other brands of heavy-duty trucks. When taking a look at the trucking industry, we found that our customers were facing difficulties and run arounds, so we set out to become something more than what is on the market. It is this emphasis on continuous improvement in Accessibility, Efficiency and Genuine Quality that drives our commitment to be the new standard in customer service. At New West Truck Centres, each person is essential to the success of the business, with offices located in Calgary, Balzac, Lethbridge, Red Deer, Medicine Hat, Taber and Cranbrook.

To Apply, fill out the Contact Form with the Job Title and Include Your Resume

Why Work Here

New West Truck Centres (currently operating as Rocky Mountain Collision) has access to the latest tools and equipment. Rocky Mountain Collision is a ICBC accredited autobody repair shop as well as commercial body shop. We are growing and need top talent to progress with us.

Treated Well.

Your direct manager is well-respected and a knowledgeable leader who always remain calm and collected, even in the most challenging situations. They genuinely care about the technicians and take the time to listen to their concerns, offering guidance and support when needed.

Trained Well.

Employees have access to cutting edge technological training opportunities, web training, and career development training, in addition to our in-house training programs and certifications that will develop your skills and advance your career.

Paid Well.

Our total compensation package offers job security, health, dental, EFAP, vision and life insurance. A qualified Body Shop Painter wage starts at from $35 – $40 (based on training, certificates, etc)

The role

Body Painting – 90% of your time is spent here

• Complete the refinish process on a repaired vehicle, which could include: masking, sanding, applying undercoats, mid-coats, topcoats, and polishing.
• Clean & refinish new and used vehicles after body work is completed
• Use power tools, paint mixers, paint, cleaning solvents, and waxes as needed
• Keep work area organized and clean
• Manage deadlines, excellent organization and multi-tasking abilities
• Use ladders and scaffolding in daily duties
• Ability to lift moderate weight with assistance.
• Use proper eye, hand, body protection when using products
• Keep with all health and safety requirements.

Other duties – 10% of your time is spent here

• Keep body shop and paint booths clean – sweeping floors, emptying trash, properly disposing of paint.
• Paint Inventory Management
• Routinely stand during work hours.
• Routinely work with loud noise from the shop.
• Occasionally respond to emergency situations.
• Occasionally manage stressful situations involving upset or impatient people.
• Work environment necessitates proper use of personal protective equipment.

Education/Certification

• Journeyman Autobody Red Seal certified, is preferred
• Paint Spray Equipment, is mandatory
• Valid Driver’s licence with no restrictions
• Clean Driver’s Abstract

Experience

• 3+ years working as a Body Shop Painter or Auto-Body Technician
• Prior Autobody Paint Experience highly recommended
• Ability to define problems, collect data, establish facts and draw conclusions

3 Things To be successful as a Body Shop Painter

1. Internal drive and curiosity to get to Why

2. Great Attitude and always willing to help out

3. Never stop learning

Other details

About Us

Rocky Mountain Collision is a ICBC accredited autobody repair shop as well as commercial body shop. We are driven by a passion for people – most importantly, our employees. We are growing and need top talent to progress with us.

New West Truck Centres is a heavy truck dealer in Southern Alberta and British Columbia representing Freightliner, Thomas Built, Sport Chassis, Detroit Diesel, Cummins, Autocar and other brands of heavy-duty trucks. When taking a look at the trucking industry, we found that our customers were facing difficulties and run arounds, so we set out to become something more than what is on the market. It is this emphasis on continuous improvement in Accessibility, Efficiency and Genuine Quality that drives our commitment to be the new standard in customer service. At New West Truck Centres, each person is essential to the success of the business, with offices located in Calgary, Balzac, Lethbridge, Red Deer, Medicine Hat, Taber and Cranbrook.

To Apply, fill out the Contact Form with the Job Title and Include Your Resume

Why Work Here

New West Truck Centres offers a newly established 13,000 sq. ft. state of the art facility with access to the latest tools and equipment. Join our certified technicians in a light duty autobody shop that features spacious bays with plenty of natural light.

Treated Well.

Our technician’s voices matter. Feedback from our team has led us to continuously improve. We’re proud to have created an organized and clean environment, equipped with state-of-the-art tools. Our approachable Manager is dedicated to honing your skills and fostering growth. Your dedication doesn’t go unnoticed. This is a place where your extra efforts are acknowledged and rewarded – a refreshing change for those who put in extra miles.

Discover a workplace where respect and growth flourish. Your manager is both a knowledgeable leader and a calming presence, even amid the most formidable challenges. Their genuine care for our technicians is evident in their patient listening and unwavering support. We’ve fostered a collaborative and mentoring culture that encourages learning from mistakes.

Trained Well.

Employees have access to cutting edge technological training opportunities, web training, and career development training, in addition to our in house training programs and certifications that will develop your skills and advance your career.

Paid Well.

Our total compensation package offers job security, health, dental, EFAP, vision and life insurance. A qualified Body Shop Technician hourly wage starts at $32 – $40 (based on experience, training, certificates, etc)

The role

Body Repair – 80% of your time is spent here

• Hands on work, get in there and fix it
• Restore the structural integrity of the damaged unit
• Complete body sheet metal, plastic, aluminum, and frame structural repairs
• Maintain a clean and organized work space

Reports and training – 10% and its important!

• Keep close track of your time and document everything done to repair the unit
• Continuous upskilling and development through in-house training programs to advance employees in the latest technology as well as their career at New West Truck Centres

Other duties – 10% of your time is spent here

• Get a clear understanding of the repair based on the provided estimate
• Inspect vehicles for dimensional accuracy and test drive them to ensure proper alignment and handling
• Read estimates and follow OEM repair procedures

Education/Certification

• Journeyman Body Shop Technician Certificate, is an asset
• Class 5 driver’s license, no restrictions, is mandatory

Experience

• 1+ years working as a Body Shop Technician or Auto-Body Technician
• Ability to define problems, collect data, establish facts and draw conclusions

3 Things To be successful as a Body Shop Technician

1. Internal drive & curiosity to get to Why

2. Always willing to help out

3. Never stop learning

About Us

We are a heavy truck dealer and body repair shop in Southern Alberta and British Columbia representing Freightliner, Thomas Built, Sport Chassis, Detroit Diesel, Cummins, Autocar and other brands of heavy-duty trucks. When taking a look at the trucking industry, we found that our customers were facing difficulties and run arounds, so we set out to become something more than what is on the market. It is this emphasis on continuous improvement in Accessibility, Efficiency and Genuine Quality that drives our commitment to be the new standard in customer service. At New West Truck Centres, each person is essential to the success of the business, with offices located in Calgary, Balzac, Lethbridge, Red Deer, Medicine Hat, Taber and Cranbrook.

To Apply, fill out the Contact Form with the Job Title and Include Your Resume

Why Work Here

New West Truck Centres (currently operating as Rocky Mountain Collision) has access to the latest tools and equipment. Rocky Mountain Collision is a ICBC accredited autobody repair shop as well as commercial body shop. We are growing and need top talent to progress with us.

Treated Well.

Your direct manager is well-respected and a knowledgeable leader who always remain calm and collected, even in the most challenging situations. They genuinely care about the technicians and take the time to listen to their concerns, offering guidance and support when needed.

Trained Well.

Employees have access to cutting edge technological training opportunities, web training, and career development training, in addition to our in-house training programs and certifications that will develop your skills and advance your career.

Paid Well.

Our total compensation package offers job security, health, dental, EFAP, vision and life insurance. A qualified Body Shop Prepper wage starts at from $22 – $35 (based on training, certificates and related experience, etc).

The Role:

Body Prepping – 90% of your time is spent here

• Obtain repair orders from the Body Shop Manager and take to stall area.
• Inspect of projects prior to refinishing to ensure all prep and repair work is complete.
• Apply masking to the bumpers, windows, and trim for primer preparation.
• Prepare the vehicle for paint sanding, taping, and applying primer
• Clean and smooth surfaces before the application of primer and paint
• Detailing of paint work such as unmasking, inspection, touch ups, buffing and minor reassembly.
• Execute minor body work and priming.
• Notify Body Shop Manager immediately if further work is necessary, if work outlined is not needed, or repairs cannot be completed within the allotted timeframe.
• Document work performed.
• Responsible for practical instructions and support for any assigned Apprentice Technicians.
• Maintain a neat and orderly shop area.
• Account for any dealership-owned tools.
• Follow all company and manufacturer policies, directives, and procedures.
• Comply with required health & safety regulations.
• Work in a safe manner, be safety conscious on the job and co-operate with the employer in the health and safety measures set by the employer.

Other duties – 10% of your time is spent here

• Attend factory-sponsored training sessions.
• Perform other duties as required.

Education/Certification

• Journeyman Autobody Red Seal certified, is preferred
• Valid Driver’s licence with no restrictions
• Clean Driver’s Abstract

Experience

• 3- 5 years experience in Automotive/Heavy Truck vehicle repair.
• Ability to define problems, collect data, establish facts and draw conclusions

Qualifications / Working Conditions:

• Great attitude, motivated, punctual, clean and professional appearance
• Excellent organization and multi-tasking abilities.
• Ability to lift moderate weight with assistance.
• Good visual acuity to assess work performance.
• Strong problem-solving aptitude.
• Effective listening and communication skills.
• Ability to follow all safety procedures.
• Computer literate.
• Ability to lift moderate weight with assistance.
• Frequently manage deadlines.
• Routinely stand during work hours.
• Routinely work with loud noise from the shop.
• Occasionally respond to emergency situations.
• Occasionally manage stressful situations involving upset or impatient people.
• Routinely work in an uncomfortable environment with possible risk of injury.
• Work environment necessitates proper personal protective equipment in keeping with health and safety requirements.

3 Things To be successful as a Body Shop Prepper

1. Internal drive and curiosity to get to Why

2. Great Attitude and always willing to help out

3. Never stop learning

About Us

New West Truck Centres is a heavy truck dealer and body repair shop in Southern Alberta and British Columbia representing Freightliner, Thomas Built, Sport Chassis, Detroit Diesel, Cummins, Autocar and other brands of heavy-duty trucks. When taking a look at the trucking industry, we found that our customers were facing difficulties and run arounds, so we set out to become something more than what is on the market. It is this emphasis on continuous improvement in Accessibility, Efficiency and Genuine Quality that drives our commitment to be the new standard in customer service. At New West Truck Centres, each person is essential to the success of the business, with offices located in Calgary, Balzac, Lethbridge, Red Deer, Medicine Hat, Taber and Cranbrook.

New West Truck Centres (operating as Dunlop Truck Centres) is driven by a passion for people – most importantly, our employees. With continuous training and development, our employees are constantly being promoted within the ranks moving our company forward as we grow and expand, which is why we received Employer of the Year.

Our repeat customers earned us the 2017 MDA Dealer of Excellence Award that keeps our State-of-the-Art shop busy and growing.

We have invested over 50 years’ worth of commitment to our brand and customers, let us now invest in you. We are growing and need top talent to progress with us.

To Apply, fill out the Contact Form with the Job Title and Include Your Resume

Journeyman Heavy Equipment Technician

New West Truck Centres (currently operating as Dunlop Truck Centres in Cranbrook) is driven by a passion for people – most importantly, our employees. With continuous training and development, our employees are constantly being promoted within the ranks moving our company forward as we grow and expand, which is why we received Employer of the Year. Our repeat customers earned us the 2017 MDA Dealer of Excellence Award that keeps our State-of-the-Art shop busy and growing. We have invested over 50 years’ worth of commitment to our brand and customers, let us now invest in you. We are growing and need top talent to progress with us. Apply today!

Our Journeyman Heavy Equipment Technician’s voices matter. Feedback from our team has led us to continuously improve. We’re proud to have created an organized and clean environment, equipped with state-of-the-art tools. Our approachable Foreman is dedicated to honing your skills and fostering growth.

Treated Well.

Your dedication doesn’t go unnoticed. This is a place where your extra efforts are acknowledged and rewarded – a refreshing change for those who put in extra miles.

Discover a workplace where respect and growth flourish. Your Foreman is both a knowledgeable leader and a calming presence, even amid the most formidable challenges. Their genuine care for our Mechanics is evident in their patient listening and unwavering support. We’ve fostered a collaborative and mentoring culture that encourages learning from mistakes.

Trained Well.

Elevate your skills and career through our tailored training programs and certifications. Our commitment to your development empowers you to reach new heights of expertise.

Paid Well.

We go beyond the hourly pay rate with a comprehensive compensation package. Most importantly, we offer job security, health and dental benefits, Employee and Family Assistance Program (EFAP), vision and life insurance. Starting at $43.85 per hour for Journeymen, we value your dedication and hard work.

The Role:

Problem Solving/ Repair / Reports and Training

• Obtain repair orders from the Service Advisor/Service Manager and take to stall area.
• Perform vehicle maintenance and repairs, as indicated on work order, with accuracy and efficiency in accordance with dealership and manufacturing standards.
• Inspect and diagnose the source of any malfunction and perform repair.
• Communicate with the Parts Department to obtain needed parts.
• Save and tag parts requested by customer or under warranty.
• Examine the vehicle to determine the need or additional safety or service work.
• Notify Service Advisor immediately if further work is necessary, if work outlined is not needed, or repairs cannot be completed within the allotted timeframe.
• Document work performed.
• Road-test vehicles to quality check work performed or refer to Shop Foreman.
• Responsible for practical instructions and support for any assigned Apprentice Mechanics / Technicians.
• Attend factory-sponsored training sessions.
• Maintain a neat and orderly shop area.
• Account for any dealership-owned tools.
• Follow all company and manufacturer policies, directives, and procedures.
• Comply with required health & safety regulations.
• Perform other duties as required.
• Work in a safe manner, be safety conscious on the job and co-operate with the employer in the health and safety measures set by the employer.
• Continually be an ambassador for New West Truck Centres/ Dunlop Truck Centres.
• Continuous upskilling and development through in-house training programs to advance employees in the latest technology in trucking.

Education/Certification

• Journeyman Red Seal Heavy Equipment Certificate
• A valid class 5 driver’s license, no restrictions
• Class 1 or Class 3 driver’s license, is preferred

Experience

• 3-5+ years experience in heavy duty and diagnostic vehicle repair.
• Ability to read and interpret schematics, technical manuals, and diagnostic codes
• Excellent organizational and multi-tasking abilities.
• Ability to lift moderate weight with assistance.
• Good visual acuity to assess work performance.
• Strong problem-solving aptitude.
• Effective listening and communication skills.
• Ability to follow all safety procedures.
• Computer literate.
• Manual dexterity.

3 Things To be successful as a Heavy Duty Mechanic

1. Internal drive & curiosity to get to Why

2. Always willing to help out

3. Never stop learning

About Us

New West Truck Centres is a heavy truck dealer in Southern Alberta and British Columbia representing Freightliner, Thomas Built, Sport Chassis, Detroit Diesel, Cummins, Autocar and other brands of heavy-duty trucks. When taking a look at the trucking industry, we found that our customers were facing difficulties and run arounds, so we set out to become something more than what is on the market. It is this emphasis on continuous improvement in Accessibility, Efficiency and Genuine Quality that drives our commitment to be the new standard in customer service. At New West Truck Centres, each person is essential to the success of the business, with offices located in Calgary, Balzac, Lethbridge, Red Deer, Medicine Hat, Taber and Cranbrook.

To Apply, fill out the Contact Form with the Job Title and Include Your Resume

Service Advisor – Dunlop Truck Centres Lethbridge

Why Work Here

New West Truck Centres (currently operating as Dunlop Truck Centres) is driven by a passion for people – most importantly, our employees. With continuous training and development at Dunlop Truck Centres, our employees are constantly being promoted within the ranks moving our company forward as we grow and expand which is why we received Employer of the Year.

Our repeating customers earned us the 2017 MDA Dealer of Excellence Award that keeps our State-of-the-Art shop busy and growing. We need top talent to progress with us.

Treated Well.

Your direct manager is well-respected and a knowledgeable leader who always remain calm and collected, even in the most challenging situations. They genuinely care about the technicians and take the time to listen to their concerns, offering guidance and support when needed.

Trained Well.

Employees have access to cutting edge technological training opportunities, web training, and career development training, in addition to our in-house training programs and certifications that will develop your skills and advance your career.

Paid Well.

Our total compensation package offers job security, health, dental, EFAP, vision and life insurance. A qualified Service Advisor salary ranges from $40,000 – $60,000. (based on training, certificates and related experience, etc)

The Role

This position will be referred to as Service Advisor and will encompass all duties related to Service Administration.

Service Advisor – 100% of your time is spent here

• Interact with customers, by telephone, email and in person, as required
• Interpret warranty information and policies for customers
• Open maintenance orders as required
• Enter Tasks and SRTs on work orders
• Courteously handle customer complaints and misunderstandings
• Stay current on parts and pricing to be able to provide customers with up-to-date product knowledge
• Communicate with service customers to determine the nature of the mechanical problems
• Reach agreement with customers before repairs; explain cost estimate and approximate time when work will be completed
• Assist in cost estimating
• Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time, and document properly on work order
• Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
• Handle telephone inquiries regarding work in process and appointments and return phone messages promptly
• Follow company safety procedures and help ensure that others follow them as well
• Adhere to all company policies, procedures, and safety standards
• Other duties as assigned

Education/Certification

• 5 years work experience in a related field
• Knowledge of the trucking industry and related equipment
• High school diploma or equivalent required

Performance Criteria:

• Strong customer service, troubleshooting, and interpersonal skills
• Service oriented, accountable and reliable
• Ability to work well under pressure
• Strong attention to detail
• Able to communicate with people tactfully and professionally at all times
• Proven data entry, data editing and typing skills
• Ability to analyze and interpret the needs of clients and offer appropriate options, solutions, and resolutions required
• Able to respond quickly in a dynamic and changing environment
• Able to effectively communicate both verbally and in writing
• Strong work ethic and positive team attitude
• Must have valid driver’s license
• Ability to read and understand instructions and information

Work Conditions:

• Ability to work a flexible schedule
• Ability to lift up to 50 lbs
• Occasional travel may be required

3 Things To be successful as a Service Advisor

• Internal drive and curiosity
• Great Attitude and always willing to help out
• Never stop learning

About Us

New West Truck Centres is a heavy truck dealer and body repair shop in Southern Alberta and British Columbia representing Freightliner, Thomas Built, Sport Chassis, Detroit Diesel, Cummins, Autocar and other brands of heavy-duty trucks. When taking a look at the trucking industry, we found that our customers were facing difficulties and run arounds, so we set out to become something more than what is on the market. It is this emphasis on continuous improvement in Accessibility, Efficiency and Genuine Quality that drives our commitment to be the new standard in customer service. At New West Truck Centres, each person is essential to the success of the business, with offices located in Calgary, Balzac, Lethbridge, Red Deer, Medicine Hat, Taber and Cranbrook.

New West Truck Centres (operating as Dunlop Truck Centres) is driven by a passion for people – most importantly, our employees. With continuous training and development, our employees are constantly being promoted within the ranks moving our company forward as we grow and expand, which is why we received Employer of the Year.

Our repeat customers earned us the 2017 MDA Dealer of Excellence Award that keeps our State-of-the-Art shop busy and growing.

We have invested over 50 years’ worth of commitment to our brand and customers, let us now invest in you. We are growing and need top talent to progress with us.

To Apply, fill out the Contact Form with the Job Title and Include Your Resume

Body Shop Technician – Dunlop Truck Centres Lethbridge

Why Work Here

New West Truck Centres (currently operating as Dunlop Truck Centres) is driven by a passion for people – most importantly, our employees. With continuous training and development at Dunlop Truck Centres, our employees are constantly being promoted within the ranks moving our company forward as we grow and expand which is why we received Employer of the Year.

Our repeating customers earned us the 2017 MDA Dealer of Excellence Award that keeps our State-of-the-Art shop busy and growing. We need top talent to progress with us.

Treated Well.

Your direct manager is well-respected and a knowledgeable leader who always remain calm and collected, even in the most challenging situations. They genuinely care about the technicians and take the time to listen to their concerns, offering guidance and support when needed.

Trained Well.

Employees have access to cutting edge technological training opportunities, web training, and career development training, in addition to our in-house training programs and certifications that will develop your skills and advance your career.

Paid Well.

Our total compensation package offers job security, health, dental, EFAP, vision and life insurance. A qualified Body Shop Painter wage starts at from $20 – $35 (based on training, certificates, etc)

The Role

Body Shop Technician – 100% of your time is spent here

• Obtain repair orders from the Body Shop Manager and take to the stall area.
• Perform vehicle maintenance and repairs, as indicated on work order, with accuracy and efficiency in accordance with dealership and manufacturing standards.
• Sanding and preparing Jobs for Paint
• Disassembling and Reassembling of Vehicles for Repairs or Paint
• Performing Body Repairs equivalent to Industry Standards
• Refinishing Vehicles up to OEM Specification
• Repairing and or Painting, Metal, Aluminum, Fiberglass, SMC, Plastics, Etc.
• Notify Body Shop Manager immediately if further work is necessary, if work outlined is not needed, or repairs cannot be completed within the allotted timeframe.
• Document work performed.
• Responsible for practical instructions and support for any assigned Apprentice Technicians.
• Maintain a neat and orderly shop area.
• Account for any dealership-owned tools.
• Follow all company and manufacturer policies, directives and procedures.
• Comply with required health & safety regulations.
• Work in a safe manner, be safety conscious on the job and co-operate with the employer in the health and safety measures set by the employer.
• Positive feedback from advisors and customers.
• Efficiency and timeliness in completing work orders
• Attend factory-sponsored training sessions
• Be an ambassador for Dunlop Truck Centres at all times.
• Perform other duties as requested.

Education/Certification

• High School Diploma.
• Licensed Body Shop Technician.
• 3-5 years’ experience in Automotive/Heavy Truck body shop.

PERFORMANCE CRITERIA:

• Positive feedback from advisors and customers.

• Efficiency and timeliness in completing work order.

SKILL & EFFORT:

• Excellent organization and multi-tasking abilities.

• Ability to lift moderate weight with assistance.

• Good visual acuity to assess work performance.

• Strong problem solving aptitude.

• Effective listening and communication skills.

• Ability to follow all safety procedures.

• Computer literate.

• Manual dexterity.

WORKING CONDITIONS:

• Frequently manage deadlines.
• Routinely stand during work hours.
• Routinely work with loud noise from the shop.
• Frequently work outside of regular work schedule.
• Occasionally respond to emergency situations.
• Occasionally manage stressful situations involving upset or impatient people.
• Routinely work in an uncomfortable environment with possible risk of injury.
• Work environment necessitates proper personal protective equipment in keeping with health and safety requirements.

3 Things To be successful as a Body Shop Technician

1. Internal drive and curiosity to get to Why

2. Great Attitude and always willing to help out

3. Never stop learning

About Us

New West Truck Centres is a heavy truck dealer and body repair shop in Southern Alberta and British Columbia representing Freightliner, Thomas Built, Sport Chassis, Detroit Diesel, Cummins, Autocar and other brands of heavy-duty trucks. When taking a look at the trucking industry, we found that our customers were facing difficulties and run arounds, so we set out to become something more than what is on the market. It is this emphasis on continuous improvement in Accessibility, Efficiency and Genuine Quality that drives our commitment to be the new standard in customer service. At New West Truck Centres, each person is essential to the success of the business, with offices located in Calgary, Balzac, Lethbridge, Red Deer, Medicine Hat, Taber and Cranbrook.

To Apply, fill out the Contact Form with the Job Title and Include Your Resume